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Multi-Task Receptionist (M/F)

Part of the Accor group, The Ibis Luton Airport is situated on the entrance to the airport.

Main Responsibilities:

  • Welcoming arrival guests,
  • Meeting, greeting and attending to the needs of guests to build a good rapport to maintain high quality customer service
  • Listening to Guests, with genuine warmth and interest, to ensure a comfortable and pleasant stay
  • To be responsible for accurate and efficient accounts and guests billing processes
  • To assist in keeping the hotel reception , restaurant area clean and tidy at all times
  • To pre-empt problems before they arise and to deal with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible
  • Supporting other team members where necessary and be key in providing other departments with information to achieve excellence

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