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Director, Operations-Fairmont Dubai

Fairmont is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence. Be an ambassador for the brand and your hotel as Director of Operations, where you will provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 
  • Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
  • Assuring your reports and their colleagues consistently offer professional, friendly and engaging service
  • Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in his absence
  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards
  • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
  • Responsibility of driving efforts to achieve/exceed the hotels scorecard targets ie. GOP, Trust You, LQA, Employment Engagement
  • Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
  • Together with General Manager, coordinate the planning and implementation of capital projects
  • Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery core standards at all times.
  • Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests.
  • Increase management effectiveness by coaching and counseling Leaders, communicating values, strategies, and objectives, assigning accountabilities, planning, monitoring and appraising job results, developing a climate for offering information and opinions, providing educational opportunities.
  • Monitor and act on staffing levels and productivity targets
  • Actively involved in the recruitment process of leadership positions within the Hotel
  • Update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans
  • Actively involved in various industry and community initiatives
  • Be an ambassador for the Fairmont Brand
  • Ensure all safety policies are being adhered to
  • Other duties as assigned


  • Previous experience as a Director of Operations or Resident Manager
  • Previous experience in Rooms Division is a must
  • Demonstrated knowledge of budget planning and financial controls
  • Computer literate in Microsoft Windows applications required
  • University/College degree in a related discipline preferred
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

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