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What does and doesn't a chatbot offer hoteliers ?
Described every year since 2015 as a major innovation, chatbots remain, despite a gradual take-off, largely unusual and unknown tools. These artificial intelligence interfaces, already in use in many sectors, have potential for innovations. From the possibilities they offer to the goals they could help achieve, including the limits encountered when using them, here is an overview of the relations between chatbots and the hospitality world.
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