During the Worldwide Hospitality Awards ceremony held last November 14 at the InterContinental Paris Le Grand, the award for Best Innovation in Services in addition to Accommodations was presented to Maya Boutique Hotel. This award recognizes a new concept, a new service, or a special new initiative of a group, of a hotel brand that demonstrates the sector's capacity to innovate and refresh complementary accommodations offers.
Maya Boutique Hotel was thus rewarded for its Green Mobility Val d’Hérens program.he concept of green mobility relies on the creation of a network of electric cars and charging stations made available to clients by properties in Val d'Hérens, Switzerland. The loan is based on a "pay what you want" principle, making guests the key actors in this service. This project is being done in a partnership with the hoteliers' association, towns and tourist organizations in the region. (see dossier)
Maya Boutique Hôtel (@strawbalehotels) wins the award of the best innovation in services in addition to accommodations #WHA16 pic.twitter.com/75nEkCtzTP
— Hospitality Awards (@whawards) 14 novembre 2016
The two finalists in this category are the Barrière Group and Radisson Blu
Groupe Barrière - "Hôtels Barrière have thought of everything for your children".The Barrière Group addresses specific expectations of families in order to make their stay comfortable. Special attention, appropriate menus, games and entertainment: all these elements are brought together as part of "Kid's Barrière" to create memories for the entire family. Everything about the customer experience has been reviewed: the services, the welcome to your room, the dining options, the childcare facilities, etc. The goal: to allow guests to spend quality time together and enjoy some much needed time to themselves as well. (see dossier)
Another finalist: Radisson Blu and its "Super Breakfast" program. The brand has given breakfast a whole new look with special focus on products that are local, seasonal and creative. In order to respond to changes and new needs of clientele, the hotel group worked with Oxford University. Following advice and recommendations from this institution, the operator developed a more visual offer, while improving the quality of its products and reducing waste. (see dossier)
Other candidates in the category Best Innovation in Services in Addition to Accommodations were:
- AccorHotels - La Collection by Le Club AccorHotels is a new platform and mobile app featuring over 1,700 products from 29 partner e-tailers. Every purchase in cash and/or with points is an opportunity for every member to enjoy exclusive advantages. (see dossier)
- Aldemar Resorts – Sympossio Greek Gourmet Touring. Sympossio is a Greek culinary journey to major Western & Eastern European cities, promoting the country's gastronomy in the most vivid, experiential way. The customized program aims to promote Greece's products with emphasis on locality, quality and gastronomic culture, as a way to enhance the positive image of the country. (see dossier)
- Meliá Hotels - Gran Meliá Palacio de Isora: Red Level for Families. Gran Meliá Palacio de Isora offers personalized service that allows parents to enjoy themselves while knowing their children are being cared for by a specialized team. The Red Level for Families experience makes family holidays compatible with luxury and premium service quality. (See dossier)
- Hilton Paris Opera – An innovative collaboration with "Le Pain Quotidien". In February 2016, the historic Hilton Paris Opera, which just celebrated its first anniversary as a Hilton hotel, partnered with the organic restaurant chain to announce the opening of the first Le Pain Quotidien within a hotel. The restaurant, located on the ground floor of Hilton Paris Opera, seats 80 guests and offers a diverse menu, suitable for hotel guests as well as Parisians and travelers. (see dossier)
- Le Moulin des Etangs – Quintessence of Treatments. The Domaine des Etangs recently introduced a new space for wellness and relaxation discretely hidden away in a former water-mill, a backdrop for space whose only purpose is to offer an authentic custom-made experience. (see dossier)
- Sofitel Dubai Jumeirah Beach – Art & Dine Concept. The Art & Dine concept was developed and implemented to offer guests the opportunity to dine amidst curated exhibitions of world-renowned and emerging international and local artists. Art & Dine thus contributes to the development of Dubai's art scene. (see dossier)
- Warwick Hotels – The Hotel Westminster creates your very own Signature Cocktail. Every personalized cocktail by the talented team of the Duke’s Bar tells the story of the guest it is made for. The idea is to connect the hotel and its guest in the form of a precious moment in a sophisticated and timeless place. (see dossier)