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Marriott International takes another step towards contactless technology

Marriott International announced the debut of a pilot program for contactless arrival kiosks at several hotels, as well as the launch of a proof-of-concept for contactless grab-and-go marketplaces at two Fairfield by Marriott hotels.

Marriott brings contactless experience with mobile check-in and checkout, mobile key, mobile dining, and mobile requests available through the Marriott Bonvoy app when members book direct.

Contactless arrival kiosks have made their pilot debut at the Moxy NYC Times Square, Courtyard New York Manhattan/Midtown East, TownePlace Suites Monroe (Louisiana), and soon at Moxy Miami South Beach. Upon arrival, guests who prefer low-contact interactions can skip the traditional check-in altogether and complete an easy three-step process at the kiosk to check in for a single reservation, with room keys created on the spot. The kiosks employ antimicrobial technology baked into the touchscreen glass, powered by UV light to kill bacteria and viruses. Before departure, guests can use the kiosks for contactless check-out.

Fairfield by Marriott is testing a new grab-and-go marketplace concept. The Fairfield Inn & Suites Frederick and Fairfield Inn & Suites Arundel Mills BWI Airport, both located in Maryland, have introduced wall-to-wall kiosks that offer a centralized marketplace where guests can select snacks and beverages with contact-free Bluetooth payment.

 

We are excited to unveil innovative new technologies to support our guests as travel continues to return.

Stephanie Linnartz, President of Marriott International

The pandemic has accelerated the demand for contactless services and we continue to evolve to meet the changing needs of our guests. The new offerings are an added benefit to the personalized hospitality we are known for, and we look forward to enhancing our customer experience by blending contactless services with dedicated in-person interactions.

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