[Exclusive] Duve acquires Easyway to transform customer experience thanks to AI

This initiative aims to explore the possibilities of generative AI to improve customer experience management in hotels and holiday rentals on a global scale.

Founded in 2017, Easyway has developed an AI-based platform that is recognised for its impact in the hospitality sector with successful deployments in numerous properties across Europe and Asia. Easyway's generative AI has significantly improved hotel operations and guest interactions.

This strategic acquisition from Duve aims to combine Easyway's technological advances with Duve's personalisation and segmentation capabilities. The aim is to transform communication between hotels and guests, with a particular focus on improving customer satisfaction and supporting the hospitality industry in the face of workforce challenges.

Founded in 2016 by David Mezuman (CEO), Jeremy Atlan (Business Development Director) and Shai Bar (CTO), Duve provides a complete personalised customer experience solution for the hospitality industry. Working with over 150 integration partners, Duve aims to modernise the approach to customer experience in thousands of hotels and holiday rentals around the world. The platform was awarded 'Best Customer Experience Platform' by HotelTechReport in 2023.

Through this new partnership, Duve seeks to set a new benchmark in AI-driven generative customer experience, marking an important milestone in its market development.

“The decision to acquire Easyway, which has already successfully implemented generative AI capabilities, aligns with Duve's long time vision to lead the hospitality sector through technology. This acquisition is a great milestone for Duve and demonstrates a strategic step towards consolidating our position as a leader in the guest experience domain. Integrating Easyway's generative AI expertise with our true end-to-end personalized guest management platform will immensely enhance our capabilities and service offerings to all of our existing and future customers." - David Mezuman, CEO and co-founder at Duve

“Joining forces with Duve represents a significant moment in Easyway's journey. Our shared vision of harnessing AI to redefine guest experience aligns perfectly, and together, we’re setting new benchmarks in the hospitality industry. We're excited to integrate our strengths with Duve's expertise, creating a powerhouse in hotel technology that will continue to lead and innovate." - Yaniv Holzer, COO and co-founder of Easyway

“Easyway has built an impressive AI and communications solution which has already proven itself across countless guest interactions and touchpoints, enhancing guest satisfaction and helping hoteliers save thousands of man-hours. We are excited to be working with Easyway and incorporating their solution into Duve’s all-in-one guest experience platform, further cementing our solution as the go-to for hotels worldwide.” - Shai Bar, co-founder and CTO at Duve

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