A hotel with an international vocation almost always has a stock of collaborators that reflects its clientele: cosmopolitan. What might appear, a priori, as a handicap and above all a source of complications for the manager can prove to be formidable riches and an advantage within the framework of human resources and clientele relations. But getting the best out of such teams takes some effort.
The hotel Hilton Paris Arc de Triomphe, which recently opened its doors in the capital, counts no fewer than thirty-two nationalities among its personnel. While the general manager, Olivier Chavy, is French, the head chef comes from Bangkok, the receptionist is Japanese, the managerial assistant is...
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