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Hospitality, a sector as talented as it is instructive

The hotel and restaurant industries are both sectors where quality and excellence of service and products are key to providing the best possible experience for customers. Both sectors are full of talented people, whether innately or through an apprenticeship. Indeed, these two sectors are known to be very formative and train the talents of tomorrow by counting on ambitious and dynamic young people eager to learn and evolve. However, these sectors have recently experienced a shortage of labour, and it is therefore urgent to improve their image through positive and attractive initiatives.

Chaud Devant!, Louvre Hotels Group’s culinary university is a unique place dedicated to the development of the group's talents in the heart of France's famous gastronomic centre and the world's largest fresh produce market, the Rungis International Market. More precisely, "Chaud Devant!" is a culinary university dedicated to in-house training in the restaurant and hotel industry, with the ambition of transmitting Louvres Hotels' passion for the restaurant business, hospitality and the transmission of knowledge.

 

A1 Operations Initiative by Indian Hotels Company Limited aims to re-imagine traditional ways of working, including multi-skilling by training employees in reception, catering and maintenance roles. These initiatives have a direct impact on employee productivity, quality of guest experience and employee morale due to the high levels of empowerment and opportunities for rapid career advancement they offer.

IHG RISE program is a mentoring initiative that offers women in the hospitality industry the opportunity to realise their ambition to become general managers. The programme is aimed at female managers who want to develop their careers and IHG wants to encourage and support them, based on the fact that there are still too few women in senior positions in the hospitality sector.

"ého, l’école hôtelière" is a school developed by BWH Hotel Group to enhance the value of all hotel and restaurant professions, to develop new talents and to sharpen the skills of all those involved in the sector, thanks to an evolving and diversified training offer. The initiative is aimed at the group's employees as well as at professionals in the sector who wish to develop their skills and at people who wish to work in this sector.

Talent development and Individual development plans by Kempinski Hotel Muscat was developed to enable hotel employees to develop their skills and the programme was adapted to the context of the health crisis by taking the form of online courses. As a result of this initiative, employees were transferred to other departments because of their newly developed skills or were promoted to a higher position because of the certifications they acquired.

The Talents Caravan by Marriott Constantine aimed to find the new talents of tomorrow who would be in phase with the values of the Marriott group. The Chefs, accompanied by managers from several departments, went to several schools to prospect with the result that 20 trainees were hired at the end of the process.

"If you don't have a dream, it's not coming true" demonstrates the team spirit and commitment shown by Marriott employees in maintaining the development of the brand's first-ever hotel in Iceland, despite the health crisis. An industry where teamwork is crucial and can lead to great things such as opening a new hotel even during a complicated period.

Sheraton Bursa Team achievement proves that the hospitality industry's sole aim is customer satisfaction. The hotel has done everything possible to get to know its customers better and thus meet their needs and expectations. All the members of the team took part in this collective initiative, which enabled the hotel to survive the health crisis while improving its image.

 

Nota Bene: The HON editorial team highlights and values the entries submitted for the Hospitality Awards 2021 in complete independence from the competition itself, which is governed by precise rules. This in no way prejudges the outcome of the specific process of nominating finalists or winners, which follows the rules of the competition through the examination of the entries by a jury followed by a sworn bailiff and live voting on the day of the ceremony. The abundance of initiatives submitted during this 21st edition is a fine illustration of the efforts made by the profession in the face of the crisis and it was important for us to share them with you.

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