A new world is taking form, partly shaped by the health crisis which has had a profound effect on our industry but also on our customers. Speaking at the Hospitality Operator Forum, Hubert Viriot, CEO of Yotel, tells us that the new expectations of travellers, investors and employees are all factors that must now be taken into account in the construction and management of hotel assets.
The changes brought about by this new normal I'm going to try to explain to you how to stay on top in the new world facing us today. This is a vast subject. I obviously cannot be exhaustive on the matter, and I do not pretend to have all the answers or solutions to what is happening now. So, I'm...
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