Hospitality ON Event - Awards

Worldwide Hospitality Awards

Thursday 09 November 2023 à 18:00

En cours - Professional Success

Tobias Schweizer

Campaign - Deutsche Hospitality - IU International University of Applied Sciences, Germany

Cette candidature n'est disponible qu'en anglais / This application is only available in English.

For my further career path, I would wish to actively shape the future of European Hospitality in these times of change. Deutsche Hospitality aims to become a leading player in European Hospitality. My experiences and professional education help me to drive this vision forward.

My name is Tobias Schweizer and I am honoured to be nominated for the Worldwide Hospitality Awards 2021 in the category Best Professional Success as an Alumni of IU International University of Applied Sciences, Germany.

Summary

I was born on the 10th of June 1993 as the fourth generation of hoteliers in my family, and I have been carrying on this precious legacy ever since. My exciting journey through the European hospitality industry has brought me to Deutsche Hospitality’s Headquarter in Frankfurt, where I can show my passion for guest experience in my job as Project Manager Customer Touchpoints

Professional Experience 

Hospitality won me over at a young age. Reception, kitchen, dining room – this is where I spent many hours during my childhood. I know I had the desire to become a hotelier myself. I joined the Hotelfachschule (hotel school) Saarbrücken gaining dual degrees with honours (with apprenticeships in Hotel Administration and as Hotel Specialist). Following six months at Gleneagles in Scotland which helped me to broaden my professional and personal horizon, I moved to London to work in Events Sales at The Grove. Planning of large corporate meetings and high-profile weddings helped me to anticipate guest needs and develop self-organisation skills.

To enhance the managerial understanding of hospitality, I joined IU International University of Applied Sciences’ Hospitality Management program in 2015. I set myself high academic standards but also engaged in several societies for which I was recognised by my fellow classmates upon graduation with the Student Commitment Award 2017.

Travel with Deutsche Hospitality (DH)

Thereafter, I joined the Steigenberger Frankfurter Hof in 2017, initially as a trainee. I obtained a thorough understanding of Hotel operations, was selected for Steigenberger’s Young Potential Award and eventually worked my way up to Duty Manager. Finding creative solutions for unforeseeable operational challenges while being attentive to details is what I particularly enjoyed.
With my eyes set on DH’s strategic expansion plans, I joined the Franchise Team at the headquarter and with my recent second promotion moved up to Project Manager responsible for two projects.

Current Projects

Customer Service Center : 

  • We are currently setting up a centralised reservation and loyalty service centre for all EMEA based hotels within DH’s portfolio. We are increasing the service quality through professional and consistent customer service. Further we are creating measurable results through significant cost reduction, realisation of commercial potential through up- and cross selling and strengthening of our direct distribution channels.

Evaluation of current and future digital Customer Touchpoints :

  • Following an analysis of our own digital touchpoint and market analysis, we aim to enhance the entire guest experience along the guest journey from booking to post stay, improving guest satisfaction and increasing revenues.

My Future

For my further career path, I would wish to actively shape the future of European Hospitality in these times of change. Deutsche Hospitality aims to become a leading player in European Hospitality. My experiences and professional education help me to drive this vision forward.

Loading...

Sign up to add topics in favorite. Sign up to add categories in favorite. Sign up to add content in favorite. Register for free to vote for the application.

Already signed up? Already signed up? Already signed up? Already registered?

Thank you. Your vote has been taken into account. You have voted for :

Vote for other categories.