Hospitality ON Event - Awards

Worldwide Hospitality Awards

Thursday 09 November 2023 à 18:00

En cours - Best Team Achievement

Sofitel Sydney Wentworth

Campaign - Covid-19 repatriation program 2020/2021- Sofitel Sydney Wentworth

Cette candidature n'est disponible qu'en anglais / This application is only available in English.

COVID-19 REPATRIATION PROGRAM 2020/2021- Sofitel Sydney Wentworth

In April 2020, in response to the threat of the COVID-19 pandemic, the Australian Federal Government implemented a Hotel Repatriation program whereby Australians returning to the country from international destinations are required to adhere to a mandatory 14-day quarantine stay in designated hotel accommodations.

This program is currently being phased out, but will be in place until March 2022. Sofitel Sydney Wentworth is one of several Accor properties playing an essential role in this directive to house incoming international arrivals, requiring the property to remain closed to all other business and leisure markets. In 2020 and 2021, the property has hosted 12,000 quarantine guests so far, delivering 1,500 meals per day.

During this time, the Sofitel Sydney Wentworth team has developed the best-in-market Accor Repatriation Management Plan, aimed at ensuring the delivery of superior Guest Experience in all areas, which Sofitel is known for. The plan succeeded in maintaining innovation and creativity relating to the service delivery methods for guests, while at the same time remaining strictly aware of the importance around uncompromising compliance towards all safety and sanitation/hygiene protocols, ensuring rigorous training certification of all staff, as well as daily checklist adherence procedures, whilst at all times remaining aligned with the Government directed Operating Procedures and the hotel’s ALLSAFE program guidelines.


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