Hospitality ON Event - Awards

Worldwide Hospitality Awards

Thursday 09 November 2023 à 18:00

En cours - Best Marketing Operation

Ovolo Group

Campaign - Meet Your Quarantine Concierge

Cette candidature n'est disponible qu'en anglais / This application is only available in English.

Quarantine Concierge was an initiative put together in mid-2020, much before the HKSAR government announced a designated quarantine hotel scheme. Offered in Ovolo Southside (OSS) and Ovolo Central (OCN), we were one of the first in the hospitality industry to openly talk about quarantine and offer something for returning residents. However, it was much more than just a hotel package for guests coming back into HK, it was more like a quarantine lifestyle.

Quarantine entertainment

We understood how stressful and difficult it would be for guests having to come home and stay stuck in a room for a period of time (and under one of the world’s places with the strictest quarantine regulations). So we were determined to create something heart warming and supportive to welcome back our HK residents – encouraging them that quarantine can be manageable.

The Quarantine Concierge package focused on health (mental and physical), wellbeing, and of course, fun – the stay included everything from a dedicated Quarantine Concierge, a fitness kit, wellness and mindfulness kits, daily happy hour, and more.


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