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Hospitality ON Event - Awards

Worldwide Hospitality Awards

Tuesday 30 November 2021 à 18:00

En cours - Best Initiative in Talent Management

Ibis - Accor

Campaign - ibis Budget Hotel Leicester & Derby online training programme

Cette candidature n'est disponible qu'en anglais / This application is only available in English.

In order to upskill staff, encourage cross departmental training and enhance guest experience, the owners of ibis Budget Hotel Leicester & ibis budget Hotel, BZP Hotels, has created an innovative piece of training technology to streamline the process.

The owner of these hotels has designed online training software, which allows staff to learn standard operating procedures across several departments in the hotel such as finance, maintenance, security, housekeeping and human resources, via an app. The app also houses important operational information in video format, so staff can address issues as and when they arise.

All staff must complete the training, and it is monitored by management every six months to ensure staff are on track and familiar with the information. It has encouraged staff to learn beyond their own departments, and empowered them to find solutions to any issues that may arise in real time.

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