#GLF19 | "In our digital industry, the dominant model is not the big eat the small, but the fast overtake the slow"

Also read citations and highlights from the first 2 days of the 2019 edition of the Global Lodging Forum:

• #GLF 2019: "Only time and ice will decide"
• #GLF19 | "The first customer is the employee, who also must live an experience"

A few photos from the event are available HERE.

It is difficult to talk about "crisis management", the expression is almost an oxymoron. In essence, a crisis cannot be managed: the crisis is always the unknown, despite preparation, it is the unexpected that makes the crisis. Nevertheless, we must be prepared, precisely to reduce the crisis, to reduce the risk, which is unknown. And the situation is not so bad. On terrorism risk, for example: there have been no attacks on hotels in Europe, although the risk persists in Africa and the Middle East. And as for risks related to social discontent with near riots in December, there too the situation was not catastrophic for the hospitality industry. According to my sources, the riots are mainly the work of two groups: small thugs for petty crime, and black blocks,who are radical and political activists, often from the far left. However, the former were only interested in the shops to do their shopping, while the latter only saw the symbols, such as Fouquets. Hotels have been spared, and are not in immediate danger.

René Georges Querry, security expert

After favorable momentum between 2012 and 2018, what are the prospects for the hotel industry, for Europe, for the world? The rescue of the banks was at the expense of the middle classes, and in the process we lost the citizens of democracies. The risk appears everywhere: the rise of populists in Italy, France, Brexit, clashes between China and the United States, tax on steel and aluminium imports in the...