The health crisis of Covid-19 has brought the world economy and especially travels to a halt for very long months, plunging the tourism industry into one of the biggest crises in its history. From reorganizing the production of an agile and adaptable service, to designing a 360° experience, to taking into account societal and environmental issues, today more than ever, is the time to reinvent tourism and the guest experience.
KEEPING EYES AND MIND OPEN AND COMMUNICATING EFFECTIVELY TO REASSURE THE CLIENT The Covid-19 generated a crisis of fear, and a similar reaction to the attacks, reinforced by travel bans or restrictions. When it was released from lockdown, an entire machine had to be restarted, in a complex period...
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