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Four Seasons: the four pillars of success

7 min reading time

Published on 18/04/08 - Updated on 17/03/22

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The concept is simple: “a warm welcome, efficiency and intuitive, personalised service”. Yet few hotel chains can claim having as successful of a customer satisfaction programme as Four Seasons. How does one become a universal reference for quality and satisfaction in such a competitive sector as the hotel industry?

The company has quite a long history with quality standards. Four Seasons originally integrated a quality programme in 1982, and recently revamped it in 1999. Since customer demands are constantly changing, the programme is designed to standardise practices, yet also remain flexible and open to...

Four Seasons Hotels & Resorts
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Four Seasons Hotels & Resorts

Hotel Group

  • Four Seasons Hotels & Resorts Canada
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