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FAQ

Registration

1. How to register on the site ?

Click on "icon" on the navigation bar at the top of the page, a window will open with blanks to complete to create your account. You will then receive a confirmation email. You may access your user account by clicking on "icon".

2. What are the advantages of registering to the site? Is my registration free? What does it give me access to?

Registration is completely free and secure. It allows you to view the free content site.

3. How do I unsubscribe from the newsletter?

If you wish to unsubscribe from the newsletter, go into your user account, in the "My newsletters" area and uncheck the newsletter you wish to stop receiving. You can also send an email to this address: webmedia(@)hospitality-on.com

4. How do I delete my account?

If you wish to delete your account, just send us an email to this address: webmedia(@)hospitality-on.com, stating in the subject "Delete account" and the email address in question.

LOGIN

1. I cannot login to the site. What should I do?

Check your login and password again. Use the uppercase and lowercase entered when creating your account. Make sure the caps lock key is not activated by mistake. Set the default settings of your browser and log in again. If you still cannot log in, click on [Forgot your password?]. Enter your e-mail address and you will receive an email containing a link to change your password. If despite all these attempts you still cannot log in: please contact: webmedia(@)hospitality-on.com

2.I forgot my password. What to do?

Please click on "[Forgot your password?]" located under "password" in the "Login page". Enter your e-mail and you will receive an email containing a link to change your password.

3.How do I change my address?

Click on "Members area" located at the top right corner of the homepage, you will have access to all your personal information and can change them.

4. How do I disconnect from the site?

Click on "Disconnect" located at the top right corner of the homepage.

Personal Data

Is my personal information confidential?  ? 
Hospitality ON respects the privacy of Internet users and complies strictly with applicable laws on protection of privacy and individual freedoms. Hospitality ON declared under statement no. 1501782 regarding automated data processing implemented for websites from the Commission Nationale  Informatique et Libertés (CNIL) under sections 15 and 16 of Law 78-17 of 6 January 1978 relating to personal data, files and freedom. 

Subscription 

1. How can I subscribe to HOSPITALITY ON Magazine (printed version)?

Please contact our sales department: websales(@)hospitality-on.com

2. What benefits does a subscription to the printed version of HOSPITALITY ON Magazine give me?

By subscribing to HOSPITALITY ON Magazine, you will enjoy exclusive information covering the international hotel and tourism industries. HOSPITALITY ON Magazine is an excellent teaching aid for your team, school, training organizations. Study reports, ranking, audits, you will discover all industry analysis, trends, hotel development, marketing and operational management.

3. Can I subscribe to HOSPITALITY ON Magazine and view it online?

No, HOSPITALITY ON Magazine is only available in printed format. Hospitality ON site offers articles sold individually. You will find on the site most of the magazine’s content, including content up to 2005.

4. What are the conditions to qualify for a discount *?

Do you manage a school or training institution? You are leading a hotel or restaurant? Contact our sales department: websales(@)hospitality-on.com Our team will offer group discount rates, allowing you to make real savings.

*Please note that preferential rates are granted only in the case of bundled subscriptions.

The articles

1. How can I buy articles?  

Click on the item you wish to buy and follow the instructions. Once purchased and consulted, articles cannot be refunded.

2. What are the prices? Are there special offers?  

The articles are sold by unit, however, special offers are available. To obtain details on all rates and offers, please contact our sales department at the following address: websales(@)hospitality-on.com or by phone at: + 33 (0) 1 56 56 87 77

3. May I reproduce articles from Hospitality ON?  

No, it is strictly forbidden to reproduce an article from Hospitality ON either fully or even partially. Please contact: webmedia(@)hospitality-on.com 

Classified Ads

How can I place a classified ad?  

To insert your job offers, internship offers, business opportunities and other ads, please write to us: webmedia(@)hospitality-on.com. Our team will check your ad as soon as your payment is made. It will be published within 4 working days after the payment. Sometimes a classified is refused due to incomplete content or for ethical reasons. Hospitality ON reserves the right to refuse the publication of a classified ad without having to justify itself. In this case, we will refund your money. 

Advertisements

1. How to publish an advertisement on the site?  

Please check the media kit and contact our sales department at the following address: websales(@)hospitality-on.com or telephone at +33 (0) 1 56 56 87 77

2. What are your rates for advertisements on the HOSPITALITY ON website?  

Please check the media kit and contact our sales department at the following address: websales(@)hospitality-on.com or telephone at +33 (0) 1 56 56 87 77

3. How to publish an advertisement visible only in HOSPITALITY ON Magazine? 

Please check the media kit and contact our sales department at the following address: websales(@)hospitality-on.com or telephone at +33 (0) 1 56 56 87 77

4. What are your rates for advertising in the printed version of HOSPITALITY ON Magazine?  

Please check the media kit and contact our sales department at the following address: websales(@)hospitality-on.com or telephone at +33 (0) 1 56 56 87 77

Other services & Products

1. How to participate to your events?  

For more information about the "Worldwide Hospitality Awards", the "TourInvest Forumhttp://www.globallodgingforum.com/" and the "Global Lodging Forum", please see the "Events" section located in the navigation bar at the top of the page or contact us at +33 (0)1 56 56 87 87 – events(@)hospitality-on.com

2. How to receive reports, request surveys, obtain Hotel trends, etc..?  

Please contact our sales department at the following address: webmedia(@)hospitality-on.com or by phone at: +33 (0)1 56 56 87 77

3. I am a supplier, I have a new product I would like to highlight on your site, what can I do ? 

If you want to promote your product or company you can :

■  Publish an advertisement on the site Hospitality ON and / or HOSPITALITY ON Magazine..

■ Create your company profile in the business directory.

■ Order an Advertorial. 

■ You can also become a partner of our events and receive visibility year round

For more information, please contact our sales department at the following address: websales(@)hospitality-on.com or by phone at: +33 (0) 1 56 56 87 77

Payment

1. Is online payment through your site secured?  

Online payment is completely secure. The online payment solution "Paypal" is the world leader in secure Internet transactions.

2. What are the different means of payment accepted? 

1. Payment via PayPal: Online payment by bank card uses a secure method (Paypal) which incorporates a method of encryption using SSL (Secure Socket Layer).

2. Payment by bank transfer: For more information, please contact our sales department at the following address: websales(@)hospitality-on.com or by phone at: +33 ( 0) 1 56 56 87 77

3. My attempts to pay have failed, what can I do?  

Contact your bank and make sure, for example, that you have not exceeded the limits set by your bank card agreement, including the number of authorized payments on the Internet. Also check that your browser can access secured pages, such as "https://"

4. What are the General Terms of sales of Hospitality ON?  

See the General terms of sales section.

Navigation

1. How can I change the language?  

The site is available in English and French. To change the language of the site, click on the language selection button located top right of the web page. One click is enough to change the language of the site.

2. How to add a comment? 

Connection to your account is mandatory, once connected, the comments area will be found in footnotes at the end of the article.

3. How to contact us?  

Click on "contacts" at  the bottom left of the page to contact our team.

4. Is the site compatible with all browsers? Is it available via a Smartphone?  

The site is perfectly compatible with all major browsers, however, be sure to update your browser to fully enjoy our site. If you visit our site via a smartphone, the website will adapt to your device.

5. I’m having problems when I navigate on Hospitality ON 

If the problem recurs, reset the default settings of your browser. Please update your browser to take advantage of new features. Also, empty your history and temporary files. If the problem persists, please contact our customer service: webmedia(@)hospitality-on.com

6. Cannot find an answer to your question?  

Contact us at +33 (0) 1 56 56 87 95 - webmedia(@)hospitality-on.com

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