
Generation Y is also known as the Millennials because they began to enter the professional world at the beginning of the 3rd millennium. This employee age group, now age 20 to 35, presents characteristics that stand out with respect to their predecessors and are sufficiently identifiable so that they change the habits of human resources directors and senior managers in the hotel industry. The latter had to adapt to a generation that they find more difficult to understand in terms of their expectations, as they are both more demanding with regard to available perspectives and less respectful of traditional values. But this does not mean that these future directors are negligent or dilettantes. They may even be fairly resourceful and generally flexible, but they don’t have the same priorities as earlier generations. Globalization, socialization, communication, digital technology are all part of their daily world and have contributed significantly to modeling their behavior.
Millennials, who came of age in the year 2000 and the decade that followed, were, from their tender pre-school years, exposed to successive economic and environmental crises, the disintegration of traditional boundaries, following the Cold War, and the technological acceleration illustrated by Star...
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