Soft-skills: increasingly indispensable skills

1 min reading time

Published on 09/11/17 - Updated on 17/03/22

Innovation

While hotel training necessarily involves the acquisition of a certain amount of formally demonstrable knowledge and skills (so-called "hard skills"), such as the regulatory environment, the economic foundations of the tourism industry, or even communication strategies, hotel owners have always been sensitive to "soft skills", skills that are difficult to define but essential for any good player in the sector.

To inculcate them in their students, some schools organize summer academies; the Ecole Hôtelière de Lausanne offers various courses on cooking organization, service, but also leadership and team spirit. The idea? To be able to fit as naturally as possible into the shoes of a hotel professional...

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