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Soft-skills: increasingly indispensable skills

While hotel training necessarily involves the acquisition of a certain amount of formally demonstrable knowledge and skills (so-called "hard skills"), such as the regulatory environment, the economic foundations of the tourism industry, or even communication strategies, hotel owners have always been sensitive to "soft skills", skills that are difficult to define but essential for any good player in the sector.

To inculcate them in their students, some schools organize summer academies; the Ecole Hôtelière de Lausanne offers various courses on cooking organization, service, but also leadership and team spirit. The idea? To be able to fit as naturally as possible into the shoes of a hotel professional.

Other schools spread this training throughout the year, often with a strong emphasis on the spirit and values of the school. Vatel, for example, claims to be particularly committed to "initiate people’s knowledge of the specific values of the hotel industry through the dress code, language, a welcoming attitude, respect for others, an attitude open to different cultures and good knowledge of languages."

In all hotel schools, the acquisition of knowledge, whether theoretical or practical, is therefore not entirely sufficient. Students are increasingly and directly asked to adapt to the values and skills required by the hotel industry. It is therefore essential for any student aspiring to a career in the hotel industry to be aware of the importance of both savoir-être and savoir-vivre. During both training and career, a person will be judged for technical or theoretical skills as much as the way in which they are presented. 

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