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#HOF23 - A new era in distribution

8 min reading time

Published on 30/06/23 - Updated on 30/06/23

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Saskia Gentil

Saskia Gentil, Senior Vice-President Sales - Europe & North Africa at Accor, revealed the major changes in distribution and customer behaviour post-Covid.

I'm delighted to talk about the positive effects of Covid. Our customers' expectations have changed a great deal. These expectations have in fact been the catalyst for some major trends that we can see today:
 
 
 the first is the seamless digital journey that our customers demand of us;
 the...

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