
Lobbies have always been places for welcoming guests and providing them with information, meeting their needs and solving any problems they may encounter. Once occupied exclusively by reception and the concierge, the reception area has been undergoing changes and is becoming a place for meeting and relaxation. Increasingly connected to the bar and restaurant, it has large sofas, libraries and sometimes even small groceries to make the space more friendly. While the idea has been developing for several years now, the implementation of such a space requires non negligible costs and a reorganization of work for hoteliers seeking innovations.
Providing a more welcoming reception After the façade, the lobby -or entry- is one of the first things guests see upon entering a hotel. So it is naturally in the hotel’s best interest to make a good impression. And yet, imposing front desks often looked like bank counter, separating customers and...
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