Jonathan (Jon) Witter is Chief Customer Officer of Hilton. In this newly created role, he oversees the Global Brands, Marketing, Loyalty & Partnerships, IT and Strategy teams.
Prior to Hilton, Jon served as President of the Retail and Direct Banking divisions of Capital One Bank. In this role, he was responsible for almost 13,500 Retail and Direct Bank associates, just over 800 branch and office locations, and 1,900 ATMs in California, Connecticut, Delaware, Louisiana, Maryland, Minnesota, New Jersey, New York, Texas, Virginia, Washington and Washington, D.C. He reported to Rich Fairbank, Capital One's Chairman and CEO. He also served as the company's Mid-Atlantic Regional President.
Prior to Capital One, Jon served as managing director and president of Morgan Stanley Private Bank NA and Chief Operating Officer of Morgan Stanley's Retail Banking Group. In this role, Jon was accountable for the strategic direction and overall success of the business, including day-to-day leadership over product management, mortgage, information technology, operations and CRA.
Prior to Morgan Stanley Jon served as EVP and Head of General Bank Distribution at Wachovia Bank. In this capacity, he led Wachovia's non-branch distribution channels (phone, ATM, Internet). In addition, Jon led the deposit and retail credit product teams that managed product features, functionality, services and profitability. He also led the company's branch and network management function that played a major role in new market entries in Texas and California.
Jon received an M.B.A. from the Wharton School of Business, where he was recognized as a Palmer Scholar. He received his B.A. magna cum laude from Vanderbilt University in Economics.
Jon has recently served as Chairman for the Washington Corporate Council of the John F. Kennedy Center for the Performing Arts, and as a member of the Board of Directors for Goodwill of Greater Washington and the Economic Club of Washington D.C. He resides in Washington, D.C., with his family.
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