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Hospitality Leader fact sheet

Franck Gervais

Franck gervais

Accor

Directeur Général HotelServices Europe

Franck Gervais is CEO HotelServices Europe at AccorHotel group.

This 40-year-old graduate fo the Ecole polytechnique joined SNCF in 2006 as Director of the Cabinet of the President, and then joined the management of the H line of the Transilien. After a brief period at Eiffage, he returned to work with the railway company in 2011 to take the helm at Thalys International, before becoming CEO of Voyages-sncf.com in December 2014. At the center of this online travel giant (16 million individual visitors per month including 60% mobile, 40,000 tickets sold per day via mobile), Franck Gervais notably lead the optimization of the customer experience, a strategic challenge for HotelServices. He also led the strategy to win customers and rebuild the reservation and customer relations website, Oui.sncf, while focusing on promoting France.
He is currently in CEO HotelServices Europe at AccorHotels since November 1, 2017 where he joined the exective committee.

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