
One fine spring morning, John and his friend, arrive at their hotel from the United States. It is 11am, which is not unusual since flights from the US always land early...
It is 4pm, Mr Dupont rushes in; he needs to drop off his things and race off to an appointment. Is his room ready?
The list of such stories goes on and on... each hotel is like a city with its heterogeneous set of inhabitants: the head housekeeper, the maid, technical service, reception, the director.... and the Client (with a big C). In order to keep the machine moving, so the guest is happy and the hotel remains profitable, everyone must work together... But that's not easy.
Why? Because each individual is trying to meet the imperatives of his or her job, using their own jargon and sticking to their goal.
In order to put the customer back at the center, it is imperative for information to circulate between services easily: guests' names must be known by all, their specific requests must be available without disturbing reception... Floor services should not have to bother reception to know which room to do first! The head housekeepers should immediately learn the status of requests for repairs, management should understand the cost of maintenance.
By giving each job in the hotel a dedicated application, Roomchecking, makes it possible to significantly increase productivity, making it possible to have more time for customers. The head housekeeper can plan very quickly, maintenance quickly understands what it needs to do and requests from customers are automatically directed to the right person.
No more telephone or forgotten emails, papers and notes stuck everywhere. The hotelier is able to take control back over expenses, while putting the guest back at the center. RoomChecking is now interfaced with more than 76 PMS, and improves life at close to 150 hotels .
for more information, visit RoomChecking www.roomchecking.com