Hytera radios enhances quality of service for the hospitality industry

3 min reading time

Published on 19/04/19 - Updated on 17/03/22


The hospitality sector is under constant pressure to save time, boost productivity and deliver more streamlined operations. Hotels, holiday resorts, restaurants, clubs, bars and sports venues are rated not just on the standard of their facilities, but on their quality of service. Excellent service means guests have a better experience and are therefore more likely to return and to recommend the venue.

But high standards of service can only be achieved if there are clear and efficient communications between management and staff. Hytera Digital Mobile Radios (DMR) deliver consistent coverage tailored to the exact requirements of the site, unlike cellular coverage which can be patchy or even non-existent, especially indoors.

DMR radios provide clear voice, data and messaging services and support individual, group and broadcast calling. Group calling allows messages to be communicated to multiple groups of people simultaneously. Staff can be divided into convenient talk groups, so only the relevant team needs to hear the call. This is a very efficient way of communicating compared with mobile phones, which are restricted to one-to-one calling.

Digital radios enhance the safety and security of both staff and guests. Hytera radios are equipped with an emergency button and support Man Down and Lone Worker alarms, which send automatic alerts if a staff member is unable to respond. Integrated GPS enables staff to be monitored and located outdoors, while Bluetooth or RFID technology in the radio communicates with beacons and tags to provide indoor location.

Hytera offers a wide range of hand portable devices to suit any job role. The compact PD365 handset or the full size PD500 series may suit smaller hotels, clubs, bars and restaurants. The PD600 series offers larger hotels and holiday resorts a more sophisticated device capable of supporting more applications.

The ultra-thin X1p terminal is particularly popular with front of house staff and security guards, who want a lightweight radio they can use discreetly with a Bluetooth wireless earpiece. Maintenance and housekeeping staff may also prefer to carry a pocket-sized unobtrusive radio.

Hytera digital radios can also support job ticketing and workflow management software. Cleaning and maintenance staff can be sent job tickets, acknowledge receipt of the job, and send a confirmation to supervisors when the job is completed.

Security guards may also wear body cameras to deter anti-social behaviour and provide evidence. Hytera offers four bodycams: the VM550; VM550D; VM685; and the VM785 (coming soon), along with mobile device manager and digital evidence manager software.

Radios can also be integrated with fire alarm panels so alerts can be sent silently to fire marshals for a faster response. Smart building technology can be integrated into radios, including automatic notification of equipment failure. Radio systems can also be integrated with fixed telephony systems, cellular networks and CCTV platforms.

Hytera radios are easy to use, require minimal training even for novice volunteer staff, are rugged, reliable and have a long battery life capable of lasting a full shift, meaning there is a solution for any type of venue or business in the hospitality sector.

For more information on Hytera solutions, visit www.hytera.fr

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