Customer experience is a key element to retain guest loyalty. What do you do to leave your guest with an indelible memory? Does your property offer amazing spaces and services? Sometimes commitment, care and imagination can help you accomplish a lot. If you manage to create unforgettable moments, share it! Apply to the Worldwide Hospitality Awards!
Best guest experience
For a new service or a particular initiative of a group, brand or property that demonstrates the hospitality sector's ability to innovate and renew all the complementary offers in accommodations and improve the guest experience throughout the stay from check-in to check-out through catering, entertainment, bar, room service, fitness and well-being, meetings & incentives, outdoor activities ...
The winner is selected by the audience, during the ceremony.
They won, you may too
In 2017 : NOVOTEL - Room 67. A live escape game built inside a Novotel hotel in Switzerland in order to enrich the experience of hotel guests and the local community.
In 2018 : LUX* Expert-Led Workshops. Learning never exhausts the mind: Inspiring Experiences Exclusive LUX* Expert-Led Workshops.
Best "WOW! effect"
For an exceptional product, service or experience provided by a luxury property (at least 5-stars) that demonstrates its ability to amaze, delight and exceed the expectations of its most demanding guests.
The winner is selected by the audience, during the ceremony.
They won, you may too
In 2017 : Le Negresco - Art Lovers at Le Negresco, the unexpected journey. A legendary hotel, Le Negresco is above all an extravagance served on a plateau, a major place for art lovers
In 2018 : Hotel TwentySeven, Amsterdam. The most surreal city hotel experience imaginable, from design to comfort to personalised genuine care, guests are swept away into a dream.
Taj Umaid Bhawan Palace, Jodhpur. How many places do you know in the world where you can actually live right where the Maharaja is living next door to you?