Accor Key: Accor's new digital key solution

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Published on 04/02/21 - Updated on 17/03/22

Accor Key on smartphone

Accor announced the worldwide launch of its "Accor Key" digital key solution and to provide customers with a keyless door entry solution.

Upon arrival, customers will receive a virtual key on their smartphone by downloading the Accor digital key application. They will then be able to access rooms, meeting rooms and floors via elevators using their smartphone. This key will be automatically deactivated when they leave. This initiative will reduce the amount of plastic used for traditional key cards and cardboard for the key holder. The Accor Key program will be implemented through a partnership with STAYmyway. 

Pilot programs have been conducted in North America, Europe and Asia and deployment will begin in all new Accor hotels opening in 2021 and will be extended to existing properties. Accor hopes to equip 500 hotels with Accor Key this year, and at least 50% of all rooms in the network within the next five years.

We are thrilled to announce the launch of “Accor key” within our entire network. Making contactless and seamless guest experiences a reality is a priority for Accor. “Accor key” is a great example of how the Group can build solutions and deploy them efficiently in all Accor operating countries.

Patrick Mendes, Accor Sales Director, in charge of Sales, Marketing, Distribution and Loyalty

We always strive to adopt technology which can improve the overall guest experience. Guests increasingly seek contact-light travel and hotel experiences. Therefore, the easy to operate and highly practical application will provide a streamlined process for our guests.

Floor Bleeker, Chief Technology Officer of Accor



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