Meliá relies on new technologies to prepare for recovery

3 min reading time

Published on 07/04/21 - Updated on 17/03/22

Meliá Offices, Madrid Spain

In early 2020 Melia launched the "Robotics 360" project, which today has 30 software robots in operation worldwide.

Robotic process automation (RPA) is a technology that automates repetitive, rule-based processes and tasks, freeing up manual time and allowing employees to focus on higher-value tasks and strategic insight.

The implementation of UiPath's RPA platform is driven by Meliá's Robotics 360 project - one of the key pillars of the hotel company's overall digital transformation program, Be Digital 360.

After starting this project with UiPath two years ago, Meliá Hotels International has quickly become a pioneer in the deployment of RPA in the hotel industry. Meliá's commitment to improving the experience of its employees and the quality of services through automation, with benefit to the end customer, sets a high standard in the industry and we are very pleased to collaborate with them and contribute to the recovery of the sector, at such a crucial time, with the support and strength of our UiPath platform.

Guillaume Pasquet, General Manager for Spain and Portugal at UiPath.

In the medium term, many of the group's employees will be able to count on the help of a software robot in their daily tasks, since the project is 100% adapted to their needs and they themselves are essential in identifying the processes to be automated. During 2020, the implementation of RPA has achieved very positive results in areas such as Administration, Operations, Commercial, Human Resources or Risk Management, among others. Thus, for example, these robots are already performing tasks in the Company such as payment reconciliation, reading and extracting information, mass document sending or automated management of internal requests, among others, optimizing execution times and contributing to reduce.

One of the key factors in this success has been the commitment to awareness and continuous training of its employees. The software robots have thus become great allies of the group's employees.

During the Covid-19 pandemic, we have had to drastically adapt the way we work and interact, and RPA technology is helping our employees to manage a high volume of transactional tasks automatically and remotely.

Carlos González, Strategic Planning VP de Meliá Hotels International.

The hotel company will continue to leverage RPA, as well as Artificial Intelligence, to achieve even greater process automation capabilities. Building on the success it has achieved with automation during the pandemic, it aspires to further empower its employees to use automation to improve the quality of their work.

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