12 September 2017
Productivity is not just the quantity of work done. It also means quality, as Kenneth Hartley Blanchard pointed out. One can only agree with him when working in a sector such as the hotel industry where the quality of service lies at the heart of competitiveness and hotel performance. But has the hotel industry increased its productivity in recent years? Far from it. The sector suffers from a...
06 September 2017
Enthusiasm lies at the foundation of all progress. Henry Ford, a spearhead of the Industrial Revolution, showed the way to progress more than a century ago with this maxim. Society evolves more and more rapidly; we cannot predict the evolutions that will upset the hotel industry of tomorrow, we can, however, be certain they will happen.
30 August 2017
In order to explain the differences in appeal of destinations, a lot may be said about the role of touristic “ecosystems”. Yes, it is important. The only problem is that today this notion is the polar opposite of the reality experienced by clients…
21 August 2017
According to Machiavelli, there are two major motives that make men act: fear and innovation. Today, hoteliers are living up to the rule. As new concepts abound, traditional players have entered a veritable competition to integrate (and take over) innovations launched by innovative start-ups. And this is good since the practices of yesteryear are no longer. It is not a reform, it is a revolution,...
25 July 2017
Throughout any revolution - whether it be industrial or technological, or any other for that matter - two worlds cohabit and there is generally some friction. There are innovative enterprises that are not weighed down by the past and the weight of transformation, and there are more traditional activities that are faced with new challenges, particularly human ones, and struggle to make the right...
12 July 2017
A paradox has haunted our industry for generations: there is a dearth of young people interested in this sector that is one of the most promising in terms of the future. Operators must manage an abnormal rotation of personnel on a daily basis as well as a lack of enthusiasm for their jobs. While new concepts have entered a movement with the arrival of new players, behavioral changes, and pressure...
03 July 2017
The inauguration of the new TGV to Bordeaux and Rennes is an opportunity to celebrate the technical achievements of the SNCF and the modernity of its commercial offer. As is often the case, it is hard to see the forest for the trees. Wonderment abounds in light of finally being able to work in the new trains while WiFi is inaccessible throughout most of the network. The few recently renovated and...
27 June 2017
Behavioral evolution raises the question of French specificity: the nature of business capital. With the globalization of accounting practices, which are strongly influenced by the Anglo Saxon world, French businesses resemble a small Gaulish village surrounded by the rest of the world. For now hoteliers are looking for the magic potion.
20 June 2017
In this era of scandals popping up one after the other in specialized media, it comes as a surprise that students passing the French baccalaureate this year did not have a moralistic subject for their philosophy exam. I have a suggestion for the Economics and Social Sciences Baccalaureate: "Are ethics and business compatible terms?" You have four hours!
12 June 2017
There's a trend underway in the hospitality world, and any reference to an evolution in the world of politics is not totally fortuitous. Like traditional training programs that are going the way of the dodo, some hotel groups that tend to rest on their laurels are also threatened with extinction.
07 June 2017
Like it or not, politics necessarily enter the world of tourism, and President Trump's recent decisions to limit access to the United States are another demonstration of this. But Tourism, as an economic sector, cannot possibly flourish without political implication at the highest level. In this regard, French professionals are suspended in an uncertain void. There is no recent declaration, no...
16 May 2017
Is it the job of all tourism enterprises to become a universal reservation portal? Must they become a single outlet where travelers may build their journey, from transportation to accommodations, from shopping to cultural activities, dinning to discovery? One may legitimately question this new strategy that opts for the quest for exhaustiveness to the detriment of the specificity of the trade.
02 May 2017
In any love story there is that balancing point where each individual has the feeling of sharing a single plenitude, wherein there is no desire to take advantage of another's weakness. In life and business alike this quest for balance feeds discussions between partners; sometimes they are discreet, other times they are more tumultuous, as love stories are wont to be.
25 April 2017
As the future of our country takes shape, there are not so many opportunities to rebound towards a better horizon. If we look carefully, tourism is one of the economic activities that is best able to reconcile the aspirations of a majority of the population, the integration of profitable new economic models and respect for a large share of current concerns.
20 April 2017
As in many other sectors, innovation in the hotel industry is receiving a lot of attention –perhaps too much– as if it were the only source of progress and new clientele. While adapting to changes, inventing new offers, and offering a new vision of things are indispensable acts in the life of corporations, they must not override the fact that in the service sector, in general, and hospitality in...
11 April 2017
In just a few years our industry went from a phase of progressive adaptation of economic models to one of major disruptions that impose self-examination for all. This major change comes at a time when most of the European markets have been upset by economic, geopolitical and security crises. Since then, the morale of entrepreneurs has been low and development projects are struggling to find a...
03 April 2017
The world of hospitality is sinking its roots into a thousand-year-old history that is its strength, but it also hampers its transformation when it is unable to shake its habits to change dimensions. The last major "hospitality revolution" dates back to the arrival of chains and hotel brands that upset individual hotel operations with great operational rigor. For half a century, hotel groups have...