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Guests' relations

03/04/2017 11h29

2017: Underlying trends

The physiognomy of the hospitality industry is gradually transforming depending on the fundamental trends that are affecting corporate life, consumer behavior, investment trends, the appearance of...

07/04/2016 10h35

New clients, new behaviors, the keys to loyalty

Compared to previous decades, the global hotel industry is experiencing an unprecedented situation: the juxtaposition – and therefore the coexistence – of four generations of customers with different...

05/06/2014 14h34

Loyalty programs: is it worth the effort?

While the goal of any company is to gain new clientele, developing the loyalty of existing clients should have an even more efficient and refined strategy since it costs five to six times less than...

14/02/2014 13h49

Global Lodging Forum: how to maintain and support direct customer relations?

The 18th edition of the Global Lodging Forum will cover customer relations and the means available for keeping them direct, at the third panel on Monday, March 17.

Latest News
21/08/2012 13h25

Hilton Launches “Shop-to-Earn Mall”

Hilton has launched a new online shopping scheme that credits members’ accounts with HHonors loyalty points when they make retail purchases through the HHonors website.

Latest News
13/01/2012 11h51

Olakala Announces Revamped Website

Olakala is an innovative platform that provides a continuous flow of guest-satisfaction polls and client experience reports. Because it's so easy to use, it's an all-time favourite for major chains...